FAQ

The Scoop on Scoopy Poo… Frequently Asked Questions

Q: How often do you scoop?
A: To keep your yard clean, most customers opt for once a week service. We also can come once every two weeks, more than once a week, or whatever works for you.

Q: Do I have to sign a contract?
A: No. If you need to cancel, all we ask is that you call at least a day inadvance of your service day.

Q: How much do you charge?
A: Rates start around $12 a week. Please consult our rate card for a full rate list.

Q: Can I get a one time only service?
A: Yes. You can also hire us for a short time.

Q: Should I unlock my gate?
A: Yes, Just on your service day. We’re not very good climbers. Thanks.

Q: What’s Poo Haiku? A: Haiku is Japanese verse form of three unrhymed lines of 5, 7, and 5 syllables respectively. Poo Haiku is this poetry centered around our favorite subject. See more Poo Haiku on our links page.

Q: Can I leave my dog in the yard?
A: That depends on your dog. We love dogs and have no problem working with them in the yard. But if your dog is likely to act as a guard dog or is not good with strangers, we ask that you please confine your dog during our service.

Q: Is there a first-time startup fee?
A: No. However, if things have been, er, piling up, it takes us longer to clean than a regular visit, and consequently we charge more. That charge will be a minimum of twice the regular fee and a maximum of four times the regular fee (should it take us more than an hour to cleanup, the cost would be more).

Q: Do you work in the rain or stormy weather?
A: Yes, But we’re not quite the postal service, so if the weather is really bad,we’ll come later in the week or as soon as we can. Naturally, you only pay for the scoops we do.

Q: Do you scoop on holiday?
A: If your scoop day falls on one of these holidays, we’ll scoop your yard either the day before or the day after the holiday: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

Q: Can I skip a service day?
A: No problem. Just call a day ahead of your regular service day (480-588-7224). Please remember to do this if, for instance, you go on vacation and take your dog with you.

Q: What exactly do you mean by “satisfaction guaranteed”
A: We mean if you’re not happy with the service, we’ll make it right or we won’t charge for the scoop.

Q: How do I pay?
A: You’ll receive an invoice at the end of the month for work done to date. If you prefer another payment method, contact us. Currently we accept cash and checks. We will notify you when we accept credit cards.

612-374-3000 for the scoop about poop in the  Minneapolis and St. Paul area.

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